Effective Date: 13-10-2025
Company: Ratna Himalya Ayurveda Pvt. Ltd.
Website:https://ratnahimalyaayurveda.com/
1. Introduction
At Ratna Himalya Ayurveda Pvt. Ltd., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.
By accessing or using our website https://ratnahimalyaayurveda.com/, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our site or services.
2. Information We Collect
We collect personal and non-personal information to enhance your shopping and browsing experience, process orders efficiently, and improve our services.
A. Personal Information
We may collect the following information from you:
- Full name
- Email address
- Mobile number
- Billing and shipping addresses
- Payment details (processed securely through third-party gateways)
- Order history and purchase preferences
B. Non-Personal Information
We may automatically collect certain non-identifiable information such as:
- Browser type, device type, and operating system
- IP address and geolocation data
- Website pages visited, time spent, and referral sources
- Date and time of visits
C. Cookies and Tracking Technologies
We use cookies, pixels, and tracking tools to analyze traffic, personalize user experience, and improve our website’s performance. You can disable cookies in your browser settings, though this may affect some site features.
3. How We Use Your Information
The information collected is used for:
- Processing and fulfilling your orders
- Communicating order updates and shipping information
- Providing customer support and responding to inquiries
- Improving website functionality, performance, and product offerings
- Sending promotional emails, SMS, or offers (with your consent)
- Conducting analytics and research to enhance our services
- Preventing fraud, maintaining security, and complying with legal obligations
We do not sell, rent, or trade your personal data to any third parties for marketing purposes.
4. Information Sharing and Disclosure
Your data may be shared only in the following cases:
- Service Providers: We may share limited data with trusted partners (such as courier companies, payment processors, and marketing service providers) to fulfill your orders and deliver services.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
- Business Transfers: In case of mergers, acquisitions, or restructuring, customer data may be transferred to the new entity with privacy protection ensured.
All third-party partners are required to maintain strict confidentiality and comply with applicable data protection laws.
5. Data Protection and Security
We use advanced technical and organizational measures to safeguard your information. This includes SSL encryption, secure servers, limited data access, and routine security audits.
However, while we strive to ensure complete data protection, no online transmission is entirely secure. Users are advised to exercise caution when sharing personal information online.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, or reporting obligations. Once no longer needed, we securely delete or anonymize your data.
7. Your Rights
You have the following rights regarding your personal information:
- To access and review the data we hold about you
- To request correction or deletion of inaccurate information
- To withdraw consent for marketing communications at any time
- To restrict or object to the processing of your data (subject to legal and contractual limitations)
You may exercise these rights by contacting us at Info@ratnahimalyaayurveda.com.
8. Third-Party Links
Our website may include links to third-party websites or services for your convenience. Please note that Ratna Himalya Ayurveda Pvt. Ltd. is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal data.
9. Children’s Privacy
Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we discover that a minor has provided personal data, we will promptly delete it.
10. Marketing and Communication Preferences
By providing your contact details, you consent to receive communication from us, including promotional messages, order updates, and newsletters. You can opt out anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.
11. Updates to This Policy
Ratna Himalya Ayurveda Pvt. Ltd. reserves the right to modify or update this Privacy Policy at any time without prior notice. The revised version will be posted on our website with the updated “Effective Date.” We encourage users to review this policy periodically.
12. Contact Information
For any queries, feedback, or concerns regarding this Privacy Policy, please contact:
Ratna Himalya Ayurveda Pvt. Ltd.
📧 Email: Info@ratnahimalyaayurveda.com
📞 Phone: +91 8800436500
📍 Address: India