Refund and Returns Policy

Effective Date: 13-10-2025
Company: Ratna Himalya Ayurveda Pvt. Ltd.
Website: https://ratnahimalyaayurveda.com/

1. Overview

At Ratna Himalya Ayurveda Pvt. Ltd., we strive to provide you with a smooth and transparent shopping experience. This Shipping, Refund, and Returns Policy explains how we process, ship, and handle product returns and refunds for your orders placed through our website https://ratnahimalyaayurveda.com/.

By placing an order, you acknowledge that you have read, understood, and agreed to the terms of this policy.

2. Shipping Policy

A. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • You will receive an order confirmation email followed by shipping details once your order has been dispatched.
  • Orders placed on weekends or public holidays will be processed on the next working day.

B. Delivery Timeline

  • Domestic Orders (India): Delivery typically takes 4–7 business days depending on your location.
  • International Orders: Delivery may take 10–20 business days, depending on the destination country and customs regulations.

Note: Delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or public holidays.

C. Shipping Charges

  • Shipping charges are calculated at checkout based on delivery location and order weight.
  • Free Shipping may be offered on promotional orders or specific value thresholds as mentioned on our website.

D. International Shipping

  • Customs duties, import taxes, or additional fees (if any) are the sole responsibility of the buyer.
  • We are not liable for any delays caused by customs clearance or international logistics partners.

3. Return Policy

At Ratna Himalya Ayurveda Pvt. Ltd., we take utmost care to ensure that all products are delivered in perfect condition. However, due to the nature of Ayurvedic and wellness products, we accept returns only under specific circumstances.

A. Eligible Returns

You may request a return only if:

  • The product is damaged or defective upon delivery.
  • The wrong product has been delivered.
  • The product has expired at the time of delivery.

B. Ineligible Returns

We cannot accept returns for:

  • Opened or used products.
  • Products damaged due to customer mishandling.
  • Change of mind or personal dislike of fragrance, color, or packaging.
  • Products purchased during promotional or clearance sales (unless defective).

C. Return Request Procedure

  1. Notify our customer support team within 48 hours of delivery via email at Info@ratnahimalyaayurveda.com or call +91 8800436500.
  2. Provide order details, reason for return, and supporting images of the damaged or incorrect product.
  3. Once approved, you will receive instructions for return pickup or shipment.
  4. The returned product must be unused, in original packaging, and accompanied by the invoice.

Unauthorized returns without prior approval will not be accepted.

4. Refund Policy

A. Refund Eligibility

  • Refunds are issued only after our quality team inspects and verifies the returned product.
  • Approved refunds will be processed using the original mode of payment within 7–10 business days.
  • In case of partial returns, shipping and handling charges are non-refundable.

B. Non-Refundable Situations

Refunds will not be issued if:

  • The return request is made after 48 hours of delivery.
  • The product is returned in used or tampered condition.
  • The damage claim is not supported with sufficient proof.

C. Order Cancellations

  • Orders can be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.
  • In case of cancellation before dispatch, the refund will be initiated within 5–7 business days.

5. Exchange Policy

We offer exchanges only for the same product in case of manufacturing defects or delivery of an incorrect item. The exchange process follows the same verification procedure as the return process.

6. Damaged or Missing Items

If your order arrives with visible damage or missing items:

  • Report the issue within 48 hours of delivery.
  • Provide clear photos of the package and product.
  • Upon verification, we will replace the item or issue a refund as per eligibility.

7. Responsibility After Delivery

Once the order has been marked as delivered, Ratna Himalya Ayurveda Pvt. Ltd. will not be responsible for any damage, theft, or loss occurring post-delivery. Customers are advised to ensure they receive and inspect their order upon delivery.

8. Contact Information

For any questions or support regarding shipping, returns, or refunds, please contact us:

Ratna Himalya Ayurveda Pvt. Ltd.
📧 Email: Info@ratnahimalyaayurveda.com
📞 Phone: +91 8800436500
🌐 Website: https://ratnahimalyaayurveda.com/
📍 Address: India

9. Policy Updates

Ratna Himalya Ayurveda Pvt. Ltd. reserves the right to update or modify this Shipping, Refund & Returns Policy at any time. Changes will be reflected on this page with a revised Effective Date. We encourage customers to review this policy periodically.